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FAQ

I SEE A UNIT THAT SAYS IT SLEEPS 6…WE HAVE SIX ADULTS AND TWO SMALL CHILDREN…IS THAT PERMITTED?  
All rental units are subject to occupancy limits that are established either by state fire code regulation, property owner or condo association.   Tell us what your needs are so we can place you in the perfect place and avoid any issues upon check-in.


WHY ARE THE PRICES DIFFERENT SOMETIMES ON THE SAME PROPERTY?  
Just like at a grocery where prices go up and down or an airline price that is offered at a regular rate then offered for a special price temporarily, the vacation rental unit does have off-season rates, high season rates, special pricing for event dates and so on. 


WHAT DO I NEED TO BRING?  
Wow, that is a hard one with lots of answers!  Linens and towels are provided but are meant to be kept in the units.  Bring your favorite beach towels or visit one of our local shops and pick up a Florida Keys souvenir!  Your unit will be set up with starter supplies of paper products…additional products needed for your stay you are responsible for providing.  Each property is individually owned and furnished to the owners taste and needs.  If you have a specific need or requirement in your rental property…it is best to ask ahead of time instead of waiting until you arrive.


WHAT DO I DO IF THERE IS SOMETHING WRONG AT THE UNIT?  
When you arrive at your unit, you should find it clean, with everything in working condition and inviting. If the unit is dirty upon arrival or there is a maintenance issue, call our office right away and we will immediately address the situation.  We’re here to help during business hours and your check in package will also have numbers to call if you have maintenance issues after hours.