FAQ

I SEE A UNIT THAT SAYS IT SLEEPS 6…WE HAVE SIX ADULTS AND TWO SMALL CHILDREN…IS THAT PERMITTED?  
All rental units are subject to occupancy limits that are established either by state fire code regulation, property owner or condo association.   Tell us what your needs are so we can place you in the perfect place and avoid any issues upon check-in.
 
WHY ARE THE PRICES DIFFERENT SOMETIMES ON THE SAME PROPERTY?  
Just like at a grocery where prices go up and down or an airline price that is offered at a regular rate then offered for a special price temporarily, the vacation rental unit does have off-season rates, high season rates, special pricing for event dates and so on. 
 
WHAT DO I NEED TO BRING?  
Bed linens and bath towels are provided but are meant to be kept in the units.  Basic pots, pans, cooking utensils, dishes and glassware are also provided. 
 
Hair dryers, soaps, shampoo, kitchen spices/condiments, garbage bags, laundry soap, pool and beach towels are not provided.  
 
Your unit will also be set up with a starter supply of paper products…in other words...just enough for your first day.  You will provide for yourselves any additional products needed for your stay.  
 
Each property is individually owned and furnished to the owner's taste and needs.  Specialty items such as tea kettles, lobster pots, espresso machines and blenders are also not provided so if there is anything that is important for your comfort and convenience along these lines, you should bring it with you.  If you have a specific need or requirement in your rental property…it is best to ask ahead of time instead of waiting until you arrive.

WHAT EXACTLY IS A 'STARTER SUPPLY' OF PAPER PRODUCTS?                                          
A starter supply is just enough to get you through the first night’s stay…a roll of toilet paper in each bath, a roll of paper towels in the kitchen, a garbage bag in the trash container and dishwasher detergent for your first load of dishes.  Beyond that, you will be providing for yourselves as needed. 

WHY DO I PAY A CLEANING FEE?
Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation properties between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guest’s departure to ensure your home away from home is spotless when you arrive. If you desire daily or occasional housekeeping during your stay, we can arrange the service for an extra fee.

HOW DO I KNOW THE PROPERTY IS AS ADVERTISED?
We try our best to keep the photos and amenities current on our website. If anything has changed, it has been upgraded, like a new flat screen TV, a new bedspread or new towels. We simply can’t send our photographer out every time the owner buys a new coverlet so know that if it's not exactly the same, its been recently upgraded.

We have a dedicated staff that makes sure each of our vacation homes and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our vacation rentals including a detailed check-list for our cleaners.  We strive for complete satisfaction from each and every guest. That doesn’t mean we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV fail or the person before you might have been watching their vacation pictures or video and put the TV on some weird stetting so you can’t get the regular channels.  What we can guarantee is that if you call us, we will make it right as quickly as possible! 

WHAT DO I DO IF THERE IS SOMETHING WRONG AT THE UNIT?  
When you arrive at your unit, you should find it clean and inviting, with everything in working condition. If the unit is unsatisfactory upon arrival for any reason, call our office right away and we will address the situation at the earliest possible opportunity. Please do not wait until departing to voice your complaint...we want to be immediately aware of any concerns or problems so we can rectify the situation to your satisfaction and you can go on about your business of enjoying your vacation!  We’re here to help during business hours and your check in package will also have numbers to call if you have a maintenance emergency after hours. 

WHAT IS THE ACCIDENTAL DAMAGE PROTECTION FEE?
The accidental damage protection is in lieu of a cash damage deposit. If accidental damage occurs during your stay, you would simply call our office immediately so we may document it. It's a great product for a nominal charge which prevents you from having to put up an additional $1000 cash damage deposit.

WHAT HAPPENS IF WE LEAVE SOMETHING BEHIND WHEN WE CHECK-OUT? 
We contract with a service that will pick up, pack and ship your items back to you for a minimum fee of $50.  If you have a FedEx or UPS account to bill to, the minimum fee is $25.  (Large, heavy and International returns may be substantially more).